faq
How do I sell an item on byraph?
tap "Sell your item" from your profile. You’ll be asked to verify your identity, upload photos, and provide item details. Once reviewed, we’ll notify you if it’s accepted.
Can I request a specific item to be sourced?
Yes. On our home page, scroll to the“Looking for something specific?”section. Click on it and fill out the form with the item you’re looking for, including the brand, product name, any extra notes, your Instagram handle, and an optional reference image.Once you submit your request, you’ll receive a confirmation email, and our team will review your submission and reach out directly if we’re able to source the item for you.
How do I book a personal styling session?
Personal styling sessions at ByRaph are by appointment only. During your private session, you’ll have the opportunity to shop in person, explore exclusive pieces not listed on the website, and receive one-on-one assistance from our team. We also offer custom ByRaph tailoring to ensure each piece fits perfectly. To book, simply submit an appointment request through our website or contact us directly to schedule your private session.
What locations do you offer local pickup or delivery in?
We offer in-person pickup at our ByRaph showroom located in Tribeca on Broadway.To schedule, simply contact us to choose a time and date that work best for you — we’ll confirm your appointment promptly.
We also ship anywhere and everywhere. All orders qualify for fast one-day shipping.
What brands do you accept for selling?
We accept all designer brands.To get started, head to the “Sell Your Item”section on our website and fill out the form with all the product details — including the brand, condition, size, and photos. Once submitted, our team will review your item and reach out to you shortly with an answer.
How do I track the status of my sale or request?
tap "Sell your item" from your profile. You’ll be asked to verify your identity, upload photos, and provide item details. Once reviewed, we’ll notify you if it’s accepted.
Is it possible to update my sizing or preferences later?
Yes, you can update your sizing and preferences anytime. Just click theprofile iconat the top-right corner of the website. Once you’re in your account, you can edit your sizes and any other preferences. Make sure topress Savewhen you’re done.